- Finding ways to make your clients feel as if they are a group of friends travelling together, not a herd of cattle being driven to the market.
- Always treating clients as human beings who want to maintain their pride and dignity at all times
- Finding ways of learing your individual clients special interset without inflicting them on the entire group
- Being a good listener
- Having a sense of humor
And and forget to learn about leadership also, these involves :
- Being natural - respct from the group will come from the ability to handle occasionally difficult problems
- Being polite and congenial yet friendly and relaxed
- Having full control of any difficult situations in order to develop your client's sense of security
- Keeping your promises
- Being prompt and punctual at all times
- Being organized and be able to plan ahead
- Being professional
- Being perceptive
Tidak ada komentar:
Posting Komentar